Tel. 1-800-837-5664

Shipping & Returns

Johnson Hardware Products ordered from this site will ship from Elkhart, Indiana USA. Some accessories can be shipped from 3rd party vendors. Indiana and California residents are required to pay 7% and 7.25% respectively state sales tax. MOST ORDERS ARE PREPARED FOR SHIPMENT WITHIN 5-7 BUSINESS DAYS OF ORDER RECEIPT. MOST FREIGHT ORDERS ARE PREPARED WITHIN 7-10 BUSINESS DAYS OF ORDER RECEIPT. The shipment method (Ground, Overnight, 2nd day air etc...) applies to the transit time only, order preparation time must be added to the transit time to determine overall delivery time. Shipment tracking numbers are automatically transmitted to customers when orders ship. If you have not received a tracking number please e-mail or call 1-(574) 293-5664 requesting a shipment tracking number by referencing your order number. Orders are not shipped on weekends or holidays.


 Shipping Conditions

  • Free US Contiguous Lower 48 State Ground Shipping for orders containing non-oversized* items valued over $250.
  • US Contiguous Lower 48 States orders that contain an oversized** item and are valued under $500 will incur a $125 Flat Rate Freight Charge.
  • All US contiguous Lower 48 States orders valued over $500 ship free.
  • Freight service to a Commercial Dock or Residential Curbside only.
  • Canadian orders containing non-oversized items ship using standard FexEx or UPS services at standard calculated rates.
  • Canadian customers are responsible for all Canadian Tax, Brokerage, Customs and Duty fees applied to the shipment. 

*Non-oversized items are items that do not exceed 106" in length and CAN be shipped using standard shipping services such as FedEx or UPS.

**Oversized items are items that CANNOT be shipped using standard shipping services such as FedEx or UPS and must be sent using a common carrier service, i.e. a large freight truck. Typical oversized items are Track Lengths and Pocket Door Frames exceeding 106" in length. Freight service to a Commercial Dock or Residential Curbside only.



All goods being returned for credit MUST have prior written authorization that specifies the exact items being returned, quantities involved and the condition of goods. Credit for returns will be applied to the credit card used for the original order. Goods are to be returned to us FREIGHT PREPAID and will be subject to a 25% handling, inspection and restocking charge. No credit will be issued on items after 60 days from purchase date.


Missing Items/Freight Damage

Please use common sense and INSPECT YOUR VALUABLE ORDER AS SOON AS YOU RECEIVE IT. If you find out we've sent you an incorrect item, omitted an item or witness any type of freight damage, please e-mail us and let us know within 48 hours of order receipt and we'll make it right. We will not honor refund request for missing, incorrect items or freight damage after the 48 hour customer order/shipment inspection period.