Conditions of Sale
Shipping
Johnson Hardware Products ordered from this site will ship from Elkhart, Indiana USA. Some accessories can be shipped from 3rd party vendors. Indiana and California residents are required to pay 7% and 7.25% state sales tax respectively. MOST ORDERS THAT SHIP USPS ARE PREPARED FOR SHIPMENT WITHIN 1 WEEK. MOST ORDERS THAT SHIP UPS/FEDEX ARE PREPARED FOR SHIPMENT WITHIN 3-7 BUSINESS DAYS FROM ORDER RECEIPT. MOST ORDERS THAT CONTAIN OVERSIZED ITEMS OR LARGE LTL SHIPMENTS ARE PREPARED WITHIN 1-3 WEEKS OF ORDER RECEIPT. The shipment method (UPS Ground, 2nd day air etc...) applies to the transit time only, order preparation time must be added to the transit time to determine overall delivery time. Shipment tracking numbers are automatically transmitted to customers once we complete and ship your order. If you have not received a tracking number your order is still being processed. Orders do not ship on weekends or holidays.
International Shipping
The recipient of an international shipment may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. If you refuse to pay import or customs tax levied by the country to which your order was shipped, your order may be destroyed or otherwise disposed of by said authorities. If this occurs, you will not be entitled to any refund from Fevco Door Products or L.E. Johnson Products Inc.
Order Cancelation
Orders placed on our site cannot be canceled online. To cancel orders, please call 1 (574) 293-5664 referencing your order number. Once you order from our site, we start working on it right away. For that reason, it's possible -- depending on how much time has elapsed since you placed your order -- that we've already shipped the product to you. In that case, you may need to return it to us.
Missing Items/Freight Damage
Please use common sense and INSPECT YOUR VALUABLE ORDER AS SOON AS YOU RECEIVE IT. If you find out we've sent you an incorrect item, omitted an item or witness any type of freight damage, please e-mail us and let us know within 48 hours of order receipt and we'll make it right. We will not honor refund request for missing, incorrect items or freight damage after the 48 hour customer order/shipment inspection period.
LTL SHIPMENTS - DO NOT sign for (or take possession of) any freight damaged (visible or concealed) LTL shipment, refuse delivery and contact us @ sales@johnsonhardware.com with your order number and relevant details. Johnson Hardware nor the freight company will be responsible for any damaged product signed for and received by the customer.
Returns
All goods being returned for credit MUST have prior written authorization that specifies the exact items being returned, quantities involved and the condition of goods. Credit for returns will be applied to the credit card used for the original order. Goods are to be returned to us FREIGHT PREPAID and will be subject to a 25% handling, inspection and restocking charge. No credit will be issued on items after 60 days from purchase date.
Security
We wish you a pleasant and trouble-free on-line shopping experience. All credit card information is received via secure server using encryption technology, however nothing is 100% free from theft. If you suspect that charges have been made against your account without your permission, please notify your credit card provider immediately. Fevco Door Products and Johnson Hardware does not sell, share or otherwise transmit customer information to 3rd parties.
Pricing
All pricing subject to change. All pricing in US $ Dollars. For all prices, products and offers, Fevco reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.
